Preorder Notice

All items sold on SawyerWreaths are made-to-order.

Orders #1150 and earlier: Please allow an additional 30 days from the date your order was placed for your piece to be handcrafted, plus 6–12 days for delivery.

Orders after #1150: Please allow 6–12 days for your piece to be handcrafted, plus 6–12 days for delivery.

By placing an order, you acknowledge and agree to the processing timeframe that applies to your order number.

All Sales Are Final

Due to the custom, made-to-order nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for:

• Change of mind
• Incorrect size or color expectations
• Buyer's remorse
• Delays within the stated production window for your order

Damaged Items

We want you to love your wreath. If your item arrives damaged in transit, we will gladly work with you on a resolution. To be eligible:

• Contact us within 48 hours of delivery at helenwreaths@gmail.com
• Include your order number and clear photos of the damaged item and its packaging
• Claims submitted after 48 hours may not be eligible for resolution

Once your claim is reviewed and approved, we will offer a replacement or refund at our discretion.

Non-Returnable Situations

We are unable to offer refunds or replacements for:

• Normal variations in handmade materials (natural wood grain, mesh texture, dried floral color, etc.)
• Items damaged after delivery due to improper handling, weather exposure, or misuse
• Orders where incorrect shipping information was provided by the customer

Contact Us

Questions about your order or this policy? Reach out anytime at helenwreaths@gmail.com and we'll get back to you as soon as possible.